FAQ

We are committed to delivering your order in a timely and efficient manner. Please review the details of our shipping policy below: 

Shipping Methods
All orders are shipped via USPS First Class(Ground Advantage) or USPS Priority Mail, depending on the size and weight of the package.

Processing Time
Please allow 2–3 business days for order processing after your purchase is completed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Area
We currently ship to addresses within the United States.
However, we may be able to accommodate international shipping requests on a case-by-case basis for certain items. If you are located outside the U.S. and are interested in placing an order, please contact us in advance through our [contact form] or via Instagram @neverknewus to inquire about availability and shipping options.

If you have any questions about your shipment, feel free to contact us.

Return Policy

At Never Knew, we specialize in unique, pre-loved vintage clothing. Due to the nature of our inventory, all sales are final. If for any reason you received the incorrect item or the item was significantly not as described we will honor a return on a case by case basis.

Cancelations

If for any reason you'd like to cancel an order after purchasing please feel to contact us via our contact form with your order details within 12 hours of when the order was placed, this is to ensure that the order is canceled before it is shipped out.

Note on Minor Imperfections

Please keep in mind that minor imperfections may not always be visible in photos due to lighting, camera quality, and screen settings. Vintage items often have natural signs of wear consistent with age, such as:

  • Faint discoloration or fading
  • Tiny snags or loose threads
  • Light pilling or surface wear
  • Small, hard-to-capture stains or marks
  • We do our best to describe these in detail, but some subtle flaws may go unnoticed or appear differently in images. If you have any concerns or would like additional details before purchasing, please don’t hesitate to reach out—we’re happy to help! We do our best to describe each item’s condition and measurements accurately.
  • If you have any questions about a specific item, please contact us before purchasing.

 

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